Privacy Policy

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Halo Hair Collective Ltd (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase products, or interact with us.

 

By using our website and services, you agree to the practices described below.

 

1. Information We Collect

   1.1 We may collect and process the following personal information:

   1.2 Identity Data: name, title, date of birth.

   1.3 Contact Data: billing and delivery address, email address, telephone number.

   1.4 Financial Data: payment card details (processed securely via third-party providers; we do not store full card details).

   1.5 Transaction Data: purchase history, order details, payment records.

   1.6 Technical Data: IP address, browser type, operating system, device identifiers, cookies.

   1.7 Usage Data: how you use our website, including browsing actions and patterns.

   1.8 Marketing Data: preferences for receiving marketing communications.

 

2. How We Use Your Information

   2.1 To process, fulfil, and deliver your orders.

   2.2 To manage payments, fees, and charges.

   2.3 To provide customer service and support.

   2.4 To send you service messages (e.g., order confirmations, shipping updates).

   2.5 To improve our website, services, and customer experience.

   2.6 To comply with legal and tax obligations.

   2.7 If you consent, to send you marketing communications and promotions.

 

3. Legal Basis for Processing

   3.1 Contractual necessity, to perform our contract with you.

   3.2 Legal obligation – to comply with tax, fraud prevention, and other laws.

   3.3 Legitimate interests – to improve services and prevent misuse.

   3.4 Consent – for marketing communications, cookies, and similar technologies.

 

4. Data Sharing

   4.1 We only share personal data where necessary.

   4.2 With trusted third parties such as payment processors, couriers, and IT service providers.

   4.3 With regulators, law enforcement, or other authorities when legally required.

   4.4 In the event of a business transfer (e.g., merger, sale, or restructuring).

   4.5 We do not sell, rent, or trade your personal information.

 

5. Data Retention

   5.1 We keep personal data only as long as necessary to fulfil the purposes for which it was collected.

   5.2 Order and transaction data is generally retained for 6 years (UK tax law).

   5.3 Marketing data is retained until you unsubscribe or request deletion.

 

6. Your Rights

   6.1 Under UK GDPR, you have the right to:

   6.2 Request access to the personal data we hold about you.

   6.3 Request correction of inaccurate or incomplete data.

   6.4 Request deletion of your personal data (“right to be forgotten”).

   6.5 Object to processing of your data, including marketing.

   6.6 Request restriction of processing in certain cases.

   6.7 Request transfer of your data to another provider (“data portability”).

   6.8 Withdraw consent at any time where consent was the basis of processing.

   6.9 To exercise your rights, contact us at info@halohairltd.com.

7. Security

   7.1 We use appropriate technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.

   7.2 While we take reasonable steps, no internet-based service is completely secure, and we cannot guarantee absolute security of data transmitted to us.

 

8. Cookies

   8.1 Our website uses cookies and similar technologies to improve functionality, analyse performance, and personalise content.

   8.2 For full details, please see our Cookies Policy.

 

9. Marketing Communications

   9.1 You will only receive marketing communications if you have opted in.

   9.2 You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

 

10. Third-Party Links

    10.1 Our website may contain links to third-party sites.

    10.2 We are not responsible for the privacy practices of those websites and encourage you to review their policies.

 

11. Changes to this Policy

    11.1 We may update this Privacy Policy from time to time.

    11.2 The latest version will always be posted on our website and will apply immediately upon publication.

 

12. Contact Us

    12.1 For questions or concerns about this Privacy Policy, or to exercise your rights, please contact us:

    12.2 Email: info@halohairltd.com

    12.3 Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

    12.4 Company No.: 16718073

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